Dear Families and Friends,

As you may know, the 9/11 Museum is open on Wednesday, September 10th for the 9/11 Community. 9/11 families, 9/11 rescue and recovery workers, active-duty first responders, 9/11 survivors, and lower Manhattan residents and business owners are invited to visit the 9/11 Museum from 5:00pm to close.

For those of you who are participating in VOICES Information Forum on September 10, we invite you to join us for a visit to the 9/11 Museum. We will be departing from the Downtown Marriott Hotel at 5:15pm, following the conclusion of the conference. Tickets are free of charge and available at the registration desk on the day of the conference.

As the 13th anniversary approaches, we want to be sure 9/11 families are aware of the 9/11 Memorial Museum's plans for the ceremony and reading of the names on Thursday, September 11th. Below we have included an important message from 9/11 Museum President Joe Daniels with details about the New York City commemorative services.

In advance of visiting the Museum, please consider the following:

Mementos left at the Memorial Plaza: Mementos or flowers that are left on the Memorial Plaza on 9/10 and 9/11 will remain on the Plaza until the end of day on 9/11.

Photographs for the 9/11 Memorial Museum Family Room: Just a reminder that the Family Room is located on the upper level of the 9/11 Museum. Families are encouraged to hang a photograph of your loved one on the wall. Since space is limited, the Family Room Committee asks that tribute items should be no larger than 8.5 X 11 inches in size and affixed only to tackable surfaces using the supplies provided. Items placed elsewhere or those exceeding the size guidelines will be relocated or removed by the Museum collections staff.

Visiting the Reflection Room: While at the Museum, families are encouraged to visit the Reflection Room, a private room exclusively for families, adjacent to the Repository of remains. The Reflection Room is accessible during the hours the Museum is open and staff from the Office of the Chief Medical Examiner will accommodate families on a walk-in basis. On 9/10 and 9/11, reservations are not necessary, but personal identification is required.

VOICES staff will be at the 9/11 Museum on September 11th and we look forward to seeing you. In the meantime, please contact our office at 203-966-3911 if we can be of assistance.

For an updated schedule for VOICES September 10th Information Forum, or to register online, visit our website at www.voicesofseptember11.org.

Sincerely,


Mary Fetchet & the VOICES Staff
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911 Memorial
 
Below is a letter that was sent to 9/11 families on August 18, 2014 by mail regarding this year's 9/11 anniversary. If you or other family members you know are not currently signed up to receive paper mailings from the National September 11 Memorial and Museum and would like to, please enter your information here. If you are already on our mailing list but your address has recently changed, please let us know by emailing contactinfo@911memorial.org.


Dear Family Member:

Following the mailing you received from us in July, this letter contains more detailed information about the upcoming September 11th commemoration. I hope you will be able to join us at the National September 11 Memorial (9/11 Memorial) on Thursday, September 11, 2014 as we honor your loved ones.

Our observance will again consist of the reading of the names of the victims of the September 11, 2001 and February 26, 1993 attacks. As in years past, the ceremony will take place on the Memorial plaza and the reading of the names will begin after a citywide moment of silence at 8:46 a.m. The program will observe six moments of silence throughout the ceremony-representing the moments each tower was struck and fell, the moment of the attack on the Pentagon, and the crash of Flight 93. The commemoration is expected to conclude at approximately 12:00 p.m., and the 9/11 Memorial will remain open until midnight so that visitors may view the Tribute in Light from the plaza.

The 9/11 Memorial Museum will open at 7:30 a.m. and the last entry to the Museum will be at 7:00 p.m. Due to capacity constraints and to help ensure you will not need to wait, we strongly encourage advance reservations. Please visit a special family reservation site, www.911memorial.org/13thAnniversary, to reserve a ticket to visit the Museum on the day of the ceremony. As always, tickets to the Museum are free for family members. If you need additional information about how to make a reservation, please call (212) 266-5201. If you make an advance reservation, please remember to print or download your ticket(s) to an electronic device. Each family member must have a Museum ticket to be admitted to the Museum. Please note that everyone entering the Museum must go through security screening.

The following information is meant to ensure your comfort during the ceremony on the Memorial plaza.
  • Families will be allowed to check in beginning at 7:00 a.m. at the main entrance at the corner of Liberty and Greenwich Streets. Families with special needs may also check in here. Additional entrances will be located at the northwest and southwest corners of the Memorial. See the map on the reverse of the enclosed invitation.
  • All bags will be subject to search by law enforcement. We strongly discourage bringing large items such as backpacks and duffel bags.
  • The ceremony will be held rain or shine.
  • If you have not yet visited the Memorial, we invite you to locate your loved one's name in advance of the ceremony by visiting names.911memorial.org. This website, called the 9/11 Memorial Guide, is also available on electronic directories at the Memorial. Staff will also be available to assist you on site.
  • In order to preserve the Memorial, we ask that you please refrain from placing objects in the pools.
  • The 9/11 Memorial Preview Site, the Tribute Center, and the FDNY Memorial Wall will also be open to family members on September 11, 2014.
  • We recommend you dress comfortably and appropriately for the weather. We also recommend bringing a cap or sunglasses and wearing sunscreen.
  • Water will be available. Please note there will be no specific event seating, though there are benches available throughout the Memorial. Accommodations will be available for family members with special needs.
  • We recommend taking public transportation to and from the ceremony as there is extremely limited parking near the site. For a list of options, please visit www.911memorial.org/getting-here.
The enclosed invitation or this letter in its original form will serve as your family's credential for admittance to the ceremony on the Memorial. P and T case numbers or Memorial Park identification cards will also be accepted. Should you have any questions, please contact us at memorial@911memorial.org.

I hope you will join us as we pay tribute to your loved ones during this solemn remembrance and commemoration.

Warm regards,
Signature
Joe Daniels
President & CEO
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Voices of September 11th (VOICES) is a 501c3 nonpartisan organization that provides information and a wide range of support services to promote resiliency and address the long-term needs of all those affected by September 11th; commemorates the lives and stories of September 11, 2001; and advocates for public policy reform to promote national preparedness.  VOICES is committed to helping communities prepare for, respond to and recover from traumatic events, by sharing lessons learned that will promote resiliency and healing in the lives of those impacted by other tragedies.

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